Privacy Policy

Last updated: June 16, 2026

At Balsam & Co., we respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and Dutch national privacy laws. This policy describes how we collect, use, and share information when you purchase from us, visit our Amsterdam showroom, or contact us.

1. Personal Information We Collect

To fulfill your request or purchase, you must provide us with certain information, including:

• Your name and email address
• Billing and shipping address
• Payment information
• Details of the products that you order

If you contact us directly via our forms, we collect the details you provide to answer your request.

2. Why We Need Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

• To provide our services, such as fulfilling your order, settling disputes, or providing customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our organic living newsletter;
• As necessary to comply with a legal obligation or court order, or in connection with a legal claim.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in selective circumstances, as follows:

• Service providers: We engage trusted third parties to perform functions and provide services to our shop, such as delivery companies and payment processors. We share your personal information with these third parties only to the extent necessary to perform these services.
• Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal process or to government requests, enforce our agreements, or prevent fraud and other illegal activity.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 7 years (matching the Dutch tax authority requirements for financial records).

5. Your Rights

If you reside in the European Union, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in limited cases:

• Access: You have the right to access and receive a copy of the personal information we hold about you by contacting us.
• Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will delete your personal information upon request.
• Object: You can object to receiving marketing messages from us after providing your express consent. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using it.

6. Jurisdiction & Contact

For the purposes of EU data protection law, Balsam & Co. is the data controller of your personal information. Any disputes arising from this privacy policy shall be submitted exclusively to the competent court in Amsterdam, Netherlands (Court of Amsterdam).

If you have any questions or concerns, you may contact us at: [email protected] or visit us at Keizersgracht 421, 1016 EK Amsterdam, Netherlands.